General terms and conditions

At the time of reservation, you will receive an email confirming receipt of your reservation and a link. This link provides a total overview of your reservation. You have to check and confirm all the details. You will also receive an email with payment details. Depending on the booking platform (through our website www.hellozeeland.com, booking.com, Airbnb and others), different payment conditions and payment methods are used.
All reservations must be paid 100% at the time of reservation.

Arrival

The provision of the accommodation is by a key safe.
The standard check-in time is 3 p.m. Your personal boarding pass shows the current check-in time. Only 24h or less before arrival is it possible to request an earlier check-in because only then we know the availability of the accommodation and housekeeper. If you wish to check out later, you must request this in your personal boarding pass that you receive after making a reservation. Additional fees are charged for early check-in. Only after approval is earlier check-in allowed. The status of your approval and adjusted check-in time is visible in your personal boarding pass.
Upon arrival, tenant must check the accommodation. If imperfections are found and/or if there are complaints, they should be reported to landlord no later than two hours after arrival.

Departure

On the departure date, lessee must leave the accommodation before 10:00 am unless otherwise specified.
The standard check-out time is 10 a.m. Your personal boarding pass shows the current check-out time. Only 24h or less before departure it is possible to make a request to check out later because only then we know the availability of the accommodation and housekeeper. If you wish to check out later, you must request this in your personal boarding pass that you receive after making a reservation. Additional fees are charged for late check-out. Only after approval is it allowed to check out later. The status of your approval and adjusted check-out time is visible in your personal boarding pass.
Tenant must leave the accommodation “broom clean” upon departure and the inventory must be complete, in good condition and clean upon departure.
If tenant does not leave the accommodation properly, additional costs may be charged by landlord, which will be deducted from the refundable deposit.
Additional costs, in the amount of €20 per item, will be charged in cases including:
- not on it – garbage was not cleaned up and taken away;
- the dishes, pans, cooktop and/or oven/microwave are not clean;
- a full dishwasher is encountered;
- the fireplace’s ash drawer has not been emptied
- rented sheets were not removed from the beds.

Landlord undertakes to make the accommodation available to Tenant in good condition on the agreed day of arrival;
Landlord reserves the right, in exceptional cases, to provide another minimum equivalent accommodation as agreed upon;
Landlord reserves the right to enter the accommodation at any time.
Landlord is not liable for:
- theft, embezzlement, damage – of any kind – during or as a result of a stay in accommodation rented by him;
- disabling/deactivating technical equipment;
- information provided orally or by telephone;
- inconvenience or nuisance caused by third parties;
- errors and mistakes recognized as such on the website.
All prices listed are in euros and include VAT. (Semi-) government measures and levies occurring after the publication of the prices may be passed on to tenant.

The Lessee is prohibited from assigning the accommodation to third parties for rent or use or to have more persons staying in it than agreed upon at the time of booking, unless with the consent of the Lessor.
If this is violated, the lease will be considered terminated.
Tenant shall use the accommodation with due diligence and observe the applicable house/park rules.
Tenant agrees to immediately report to Landlord and reimburse Landlord for all damages caused by his actions to the accommodation and/or the inventory located therein.
Tenant is prohibited from practicing any profession or business in the accommodation.
The use of appliances for cooking, washing and heating purposes other than those provided for that purpose in the accommodation is not permitted.
With the exception of bicycles, the lessee is not allowed to charge electric vehicles through the accommodation’s electrical supply. The average power consumption per day is 8 kWh. If we observe excessive power consumption, due to charging the electric car, for example, we will charge an additional 0.30 cents per 1 kWh.
The lessee is prohibited from causing a nuisance to the surrounding area, such as by making noise, music or using a barbecue.
Tenant may only use all unfenced areas.
Pets are allowed only if explicitly mentioned in the accommodation description and also reported at the time of booking.

Landlord is entitled to terminate the lease without notice of default if:
- at the start of the rental period, the total invoice amount has not been paid;
- Lessee fails to occupy the accommodation on the agreed arrival day before 9:00 p.m., without notifying Lessor;
- tenant fails to comply with the obligations of these terms and conditions and/or the house/behavior rules.
Without prejudice to Tenant’s liability for the total rent in the cases mentioned in the preceding paragraph, Landlord is obliged (in order to limit the damage incurred in such cases) to try to rent the accommodation to another person for the time during which it is not occupied by Tenant. The amount received on this account will be deducted from the rent owed by tenant withholding administrative costs. This also applies if Tenant is prevented from using the accommodation due to personal or other circumstances.

The right of revocation and reflection period are excluded in this case.
You can always cancel your reservation free of charge 14 days before arrival. We will refund all amounts already paid. This does not apply to non-refundable or flex bookings.
For all important information on cancellations, linen or travel with dogs, please visit our service page: https://help.hellozeeland.com.
Tenant may immediately terminate the agreement if Landlord increases the price without this being a direct result of circumstances as described above under “Landlord’s rights and obligations.

Reservation and payment