Privacy and cookie statement

Hello Zeeland B.V.
De Zompe 37
4353 RT Serooskerke
+31 118 236 189
support@hellozeeland.com
Chamber of Commerce: 54666600 The Netherlands
VAT number: NL851393627B01
IBAN: NL851393627B01 (BIC INGBNL2A)

Hello Zeeland B.V. processes your personal data because you use our services and / or because you provide them to us yourself. Below is an overview of the personal data we process:

• Name and surname
• Address details
• Phone number
• Email address

Our website and/or service does not intend to collect data on website visitors under the age of 16. Unless they have parental or guardian permission. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at support@hellozeeland.com, we will remove this information.

Hello Zeeland B.V. processes your personal data for the following purposes:

• Handling your payment
• Calling or emailing you if necessary to perform our services
• Informing you of changes to our services and products
• Hello Zeeland B.V.also processes personal data if we are legally required to do so, such as data we need for our tax return.

Hello Zeeland B.V. does not, on the basis of automated processing, make decisions about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without a human (for example, an employee of Hello Zeeland B.V.) between them.

Hello Zeeland B.V. stores your personal data no longer than is strictly necessary to achieve the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:

• Reservation request form: retention period no longer than strictly necessary to answer and/or process your request/question.
• Contact form: retention period no longer than strictly necessary to answer and/or process your request/question.

Hello Zeeland B.V. uses only technical and functional cookies. And analytical cookies that do not invade your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. It also allows us to optimize our website. You can opt out of cookies by setting your Internet browser to stop storing cookies. In addition, you can also delete any information previously stored through your browser’s settings.

Hello Zeeland B.V. uses Google Analytics to collect data that provides insight into the use of the website. The following actions were taken to anonymize this data as much as possible:

• Google Analytics privacy-friendly setup
• Collaboration agreement signed with Google
• Last digits of your IP address are masked out

Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google’s behalf. Hello Zeeland B.V. has no influence on this.

You have the right to see, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Hello Zeeland B.V. and you have the right to data portability. This means that you can make a request to us to send the personal data we hold about you in a computer file to you or another organization named by you. You may send a request to view, correct, delete, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to
support@hellozeeland.com
. To ensure that the request for access is made by you, we ask that you send a copy of your proof of identity with the request. Black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Hello Zeeland B.V. would also like to point out that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. You can do so through the following link.

Hello Zeeland B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or at support@hellozeeland.com.